Mobile Apps Are Necessary to the Success of Modern
Field Service Business
Mobility is
becoming very important for the field service business. Field service business
can be much-transformed using mobile phone. Field Service Mobile applications
like Field Force Tracker have changed the entire industry by providing powerful
features. Field service applications like Field Force Tracker have disrupted
many industries by creating new opportunities to interact with customers, and
it is important for service brands to realize and capitalize on the engagement
opportunities that exist. Customers expect businesses to adapt to changing
always-connected environment. These are customers that sit in cafés and
eateries and want to be able to schedule their IPTV installation, their annual
furnace checkups and order a new jacket or sweater that caught their eye when
out with friends last night, all at the same time and all from their tablet or
smart phone.
To fulfil these
expectations, Field Service businesses have to change the way they are
communicating with these customers. The benefit to the customer will be a more
personalized approach that will make their lives easier, resulting in increased
interaction for the brand. By using simple methods, thinking as a customer and
considering mobile as a context and not as a channel, service businesses can
create a strong and efficient bond with their users, and improve customer
relationships through mobility.
Desired Feature of a Good Field Service Solution
Good features of
Field Service solutions are:
• Scheduling and Dispatching
• Mobile Field Service Solutions
• Service Agreement Management
• Customer Account Management
• Sales & Marketing Support Quotes
and Invoicing
• Flat Rate Pricing
• Equipment Tracking Software,
Customer History, Repair History
• Inventory, Purchasing
• QuickBooks Integration
• GPS Tracking
• Caller ID and VOIP integration
• Mapping, Routing
• Reports, List Views and Dashboard
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